Privacy Policy
1. Privacy at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified.
Data Collection on This Website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.
How do we collect your data?
On the one hand, your data is collected when you communicate it to us. This can be, for example, data that you enter in a contact form. Other data is automatically collected by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page visit).
What do we use your data for?
Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. You can contact us at any time for this purpose and for further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.
2. Hosting
This website is hosted externally. The personal data collected on this website is stored on the host's servers. This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.
3. General Information and Mandatory Information
Data Protection
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
Information on the Responsible Party
The party responsible for data processing on this website is:
Dr. rer. nat. Gregor HeissLerchenfelder Straße 113/3
1070 Vienna
Austria
Phone: +43 664 9989 5035
Email: info@psychotherapie-heiss.at
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).
Duration of Storage
Unless a more specific storage period has been specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke consent for data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, deletion will take place after these reasons no longer apply.
Revocation of Your Consent to Data Processing
Many data processing operations are only possible with your express consent. You can revoke consent that you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of violations of the GDPR, those affected have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation.
Right to Data Portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format.
Information, Correction and Deletion
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time for this purpose and for further questions on the subject of personal data.
Right to Restrict Processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose.
4. Data Collection on This Website
Cookies
This website does not use cookies. Fonts (Google Fonts) are hosted locally on our server, so no connection to Google servers is established. External services (Google Maps, Calendly) are also linked only and not embedded. Therefore, no cookies are set and no data is transferred to third parties when you simply visit our website.
Contact by Email or Phone
If you contact us by email or telephone, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent.
5. External Services
To improve user experience, this website uses the following third-party services:
Fonts (Local Hosting)
This site uses so-called web fonts, which are provided locally, for the uniform representation of fonts. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. No connection to Google servers is established, and no data is transmitted to Google.
Web Analysis (Matomo)
This website uses the open-source software Matomo for statistical analysis of visitor access. Matomo is used without cookies and is configured so that no personal data is stored.
IP addresses are anonymized immediately after processing and before storage. As the data is hosted on a server in Germany, no transmission to other third parties takes place.
The legal basis for processing is the legitimate interest in optimizing the website in accordance with Art. 6 (1) (f) GDPR. Since no personal data is stored, no consent (cookie banner) is required.
Google Maps
To display practice locations, we link to Google Maps. When clicking on the links, data is transmitted to Google, including your IP address. Google Privacy Policy
Calendly
The Calendly service is used for online appointment booking. When using the booking form, your entered data (name, email, selected appointment) is processed by Calendly. Calendly Privacy Policy
6. Professional Secrecy
As a psychotherapist, I am subject to professional secrecy according to § 15 of the Austrian Psychotherapy Act. All information that you entrust to me in connection with therapy is treated strictly confidentially.
7. Your Rights
You have the right to:
- Access information about your stored data
- Rectification of incorrect data
- Deletion of your data
- Restriction of processing
- Data portability
- Object to processing
8. Supervisory Authority
You have the right to lodge a complaint with the data protection authority:
Austrian Data Protection Authority
Barichgasse 40-42, 1030 Vienna
www.dsb.gv.at